Return & Refund Policy

Effective Date: September 13, 2026

At Ringhut, we stand behind the quality and craftsmanship of our 925 sterling silver jewelry. If you are not entirely satisfied with your purchase, we are here to help ensure a smooth return or exchange process.

1. Return Window

We offer a 7-day return policy. You have 7 days from the date of delivery to request a return or exchange. If 7 days have passed since your item was delivered, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following strict conditions:

  • Unworn and Undamaged: The ring must be completely unworn, free of any scratches, dents, or signs of use. We carefully inspect the silver band and the natural stone upon return.
  • Original Packaging: The item must be returned in its original Ringhut box, including any velvet pouches, certificates, and tags that were included in the shipment.
  • Proof of Purchase: A receipt or proof of purchase must be provided.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom-sized or personalized/engraved rings.
  • Items damaged through customer mishandling, exposure to harsh chemicals, or accidental drops.
  • Items purchased during final clearance sales.

4. Ring Sizing Exchanges

We understand that finding the perfect fit can sometimes be challenging. If you ordered the wrong size, we offer a one-time size exchange within the 7-day window, provided the original ring meets all return eligibility conditions. The customer is responsible for the return shipping costs associated with sizing exchanges.

5. The Return Process

To initiate a return or exchange, please follow these steps:

  • Contact Us: Email us at [email protected] with your order number and the reason for the return. Include clear photos of the ring if it arrived defective.
  • Approval: Once your return request is reviewed and approved, we will provide you with the return shipping address in Dhaka.
  • Shipping: Securely package the item. We strongly recommend using a trackable courier service, as we cannot be held responsible for items lost during return transit.

6. Refunds

Once your return is received and inspected by our quality control team, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.
  • Please note that original shipping fees are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

7. Contact Us

If you have any questions concerning our return policy or need assistance with your order, please reach out to us: